Web Search

FAQs

Basics FAQs

Does Pano System support Vista?

Does Pano System support 64‑bit Windows XP?

What Pano software do I install on a DVM?

Does Pano System have any hypervisor dependencies?

Is Pano System dependent on HA or DRS?

Does the Pano Controller have HA capability?

Can Pano System work with 3rd party Windows login modules?

What 3rd party hardware/software do I need to run Pano System?

How many IP addresses do I need to run Pano System?

What components comprise Pano System?

What Operating Systems does Pano System support?

Where does the Pano Controller fit into my environment?

Does Pano System support non-standard color depths?

Requirements and Sizing Guidelines FAQs

How scalable is Pano System?

How do I size the hardware requirements for my VMware deployment?

How do I size the hardware requirements for my Microsoft deployment?

How do I size the hardware requirements for my XenServer deployment?

What are the sizing guidelines for the Pano Controller?

How do I size my the Pano Controller to support a specific number of DVMs?

What are the Pano Maestro Requirements?

How many Pano clients can I manage per Pano Controller instance?

What are the bandwidth requirements for Pano System?

What are the minimum system requirements for a Pano System deployment?

What’s the maximum power that a Pano device can draw?

Installation and Deployment FAQs

Where can I download the latest Pano software?

How do I prevent the Pano Control Panel from launching after a silent install?

Why is my automatic deployment failing with a Customization Failed error?

Why do I need to create folders in vCenter Server for Pano Logic?

What license for vCenter Server on VMware ESX do I need to deploy Pano System?

Can I install Pano System with ESXi without vCenter Server?

How do I install VMware Tools in the Pano Controller?

I just installed VMware Tools. What does VMware hgfs: HGFS is disabled in the host mean?

Why can’t I import PanoMan.tar.gz to Pano Controller using WinSCP or FTP?

Upgrades and Maintenance FAQs

How do I upgrade Pano System?

Does a Pano Controller upgrade interrupt my users?

Why do I get unsigned driver error?

How do I upgrade the firmware on my Pano device?

How do I upgrade the Pano Controller?

How do I upgrade Pano Direct?

Must I upgrade both Pano Direct and Pano Controller?

What kind of ongoing maintenance does the Pano System require?

Can I safely remove files in the Pano Controller Virtual Machine /tmp directory?

Pano Controller and DVM Performance FAQs

How do I improve the availability of DVMs?

How do I limit the resource usage of the Pano Controller?

How do I prevent CPU spikes?

How do I increase service console memory?

How do I use Session Timeouts for maximum resource efficiency and data security?

How do I add a second virtual CPU? Will an additional CPU improve DVM performance?

What happens to DVMs in case of an active path failure to my SAN?

Can I improve the speed at which users can log on to their Pano clients?

Why does keyboard input seem slow and “jumpy”?

Can I improve the performance of mouse movement? Mouse movement seems slow or “jumpy”.

How does video perform on Pano client over WAN?

Pano Controller and Pano Controller VM FAQs

Why can’t I connect to the Pano Controller?

How do I enable https and use a custom certificate with Pano Controller?

Why can't I delete a row in the log file that has a future date?

How do I configure the Pano Controller to connect to vCenter Server on VMware ESX?

Why do I receive a java exception error when I connect to vCenter Server from the Pano Controller Web UI?

What ports does the Pano Controller use?

Why can't I see a DVM's information in the Pano Controller’s DVMs tab?

What is the default root password for the Pano Controller?

What the Pano Controller’s default admin username and password?

Why can’t I connect to the Pano Controller, despite having typed the correct username and password?

DVM and Pano Device Administration FAQs

How do my users access their DVMs remotely?

Can I lock a Pano device?

How do I expand the size of a DVM’s hard drive?

Why does the Pano Controller show partial or incorrect information for a DVM?

How do I set the date and time in the Pano Controller?

How do I manage my Pano devices?

Why can’t I see the DVM and Template folders in the Pano Controller?

How do I add an additional hard drive to a DVM?

USB Devices and Peripherals FAQs

Does Pano Logic support USB isochronous devices?

Does Pano Logic support touchscreen monitors?

How do I prevent users from using USB devices such as a flash drive?

Why doesn’t my USB hard drive work with my Pano device?

Why doesn't my mouse and keyboard work with my Pano device?

How do I install USB driver so that I can use generic USB devices?

How do I limit access to generic USB devices?

Can I still use my flash drive or external cd/dvd burner?

Do I need special peripherals for my Pano devices?

DVM Collections FAQs

Why does user get a different DVM, even though the collection type is custom?

What is the typical use case for a pooled collection?

What is the typical use case for a cloned collection?

I tried to create a collection. What does Users not found - please check the canonical names mean?

What is the typical use case for a custom collection

DVM Creation, Templates, and Cloning FAQs

I just converted a physical machine to a virtual machine. Why am I having network issues?

How do I create a Window XP virtual machine?

I tried to create a virtual machine. What does cannot copy vmscsi.sys file mean?

Why do I need to create new folders for DVMs and Templates in my VMware environment?

Why and how should I organize my DVMs and templates?

What does the operation is not supported on the object error message mean?

Why can't I select a group as remote users to my template?

How do I configure my Windows XP template for best performance?

Why can’t I clone any DVMs, despite having chosen the folder that contains my template in DVM collection?

What kind of DVM collection is best for my users?

How do I automate DVM creation?

Can virus scanner software cause failure in cloning?

How do I configure a DVM to join a specific OU after cloning?

DVM Preferences and Settings FAQs

Can I switch between user accounts from my Windows XP DVM?

How do I specify a default input language for Pano devices?

Are the screenbits encrypted between the Pano device and its associated DVM?

How do I set the power save option for a Pano device?

Why doesn’t my monitor work with my Pano device?

How do I change/define the screen resolution on my DVM?

What does the color of the Pano Button mean?

How do I set the power save option for a Pano client?

How do I enable 24-bit color for Pano devices?

How do I display my company's logo on Pano client login screen?

My audio is distorted. How do I adjust the output?

How do I configure my audio settings?

How do I configure display/video settings?

Does Pano Logic support wireless bridges?

DVM Connections FAQs

How do Pano devices get sessions to my Windows desktop virtual machine?

Why is the light on my Pano device blinking orange/amber?

Why do I receive a No UPN error when I log in to a DVM from the Pano device?

Why am I receiving a Your Desktop Is Being Reset in login screen error message?

How do I troubleshoot session problems with my DVM?

(RDP Connections Only) Why does the login screen go blank after I log on to the domain from Pano client?

(RDP Connections Only) Why do I receive a data encryption error when I try to connect to a DVM through RDP?

(RDP Connections Only) Why can’t I log on to a DVM, even though RDP is enabled?

What does Cannot login because authentication is not available at this time mean?

What does Cannot login because you do not have a UPN mean?

What does Login Failure - No DVM's are configured for you mean?

What does Cannot connect to DVM mean?

What does No DVM's are available for you mean?

VMware vCenter Server and ESX Server FAQs

Why can't the Pano Controller communicate with vCenter Server anymore, after having created folders in vCenter Server?

How and where do I install sysprep tools?

I tried to connect to vCenter Server from the Pano Controller. What does VMware vSphere:¶¶WARNING: VirtualizationManager.ConnectFailure mean?

Firewalls FAQs

How and where do I configure the GPO settings to open ports on a Windows firewall?

Over what port(s) does the Pano Controller communicate with the DVMs?

Directory Services, DHCP, and DNS FAQs

My DVM successfully joined the domain. Why don’t I see a DNS entry for the DVM?

How do I configure a Netware DHCP server?

How do I configure a Cisco IOS DHCP server?

How do I configure a Linux DHCP server?

Why can’t I find my Pano devices, even though I’ve defined a vendor class in my DHCP server?

Should I create a new group or OU for my Pano users, or use an existing group or OU?

I tried to connect to Active Directory. What does javax.naming.CommunicationException: localhost:389 [Root exception is java.net.ConnectException: Connection refused] mean?

How do I configure the Pano Controller to connect to Active Directory?

Why isn’t the Enable Local Broadcast method option in the Pano Controller working in my environment?

Can I use OpenLDAP instead of Active Directory?

How do I configure the Pano Controller for OpenLDAP?

Can I use Novell eDirectory instead of Active Directory?

How do I configure the Pano Controller for Novell eDirectory?

How do I configure the Pano Controller to discover my Pano clients on my network?

How do Pano clients get IP addresses?

What peripherals do I need to connect to a Pano device?

How do I authenticate users with Pano System?

Why can't I see the Active Directory (AD) tree, users, groups, and Organization Units (OU) in the Pano Controller's Setup tab?

Why can't my DVM join the Active Directory (AD) domain?

Why can’t I connect to Active Directory from my the Pano Controller?

What credentials do I use to connect my the Pano Controller to Active Directory (AD)?

Why can’t I browse the hierarchy even though my the Pano Controller is connected to Active Directory (AD)?

VMware View FAQs

I’m using VMware View as my connection broker. What does VMWare VDM: Cannot contact VDM server mean?

Why is there no indication that VMware View is connected?

I’m using the VMware View as my connection broker. Why do I get a time out error message?

Windows 7 FAQs

What versions of Windows 7 does the Pano System support?

Can I use Windows XP with our Windows 7 DVMs?

How long will Pano Logic support Windows XP on DVMs?

Are there any Pano Logic pricing changes when using Windows 7?

Can I switch between user accounts from my Windows 7 DVM?

XenDesktop FAQs

Is Citrix NetScaler required?

Can I use a non‑Citrix load balancer?

Can I have multiple instances of Citrix NetScaler?

Windows Password Change Policy and Expiration

Integrate Pano GINA

(Windows XP) What’s a GINA

(Windows XP) About Pano GINA Provider and Registry Changes

(Windows XP) Reestablish Broken GINA Chain

(Windows XP) Install Third Party GINA Applications

(Windows XP) Upgrade or Uninstall Third Party GINA Applications

(Windows XP) Fix Windows GINA State

Tech Notes

Force Users To Log Off

Connect Pano Clients To Your Wireless Network

Add Pano Logic Vendor Class for Linux DHCP Server

Add Pano Logic Vendor Class for Netware DHCP Server

Add Pano Logic Vendor Class for Cisco IOS DHCP Server

Add Pano Logic Vendor Class for Alcatel/Lucent VitalQIP DHCP Server

Add Pano Logic Vendor Class for Infoblox DHCP Server

Install Pano System with ESXi without vCenter Server

Protect Against Connection Failures To SAN Devices

(RDP Connections Only) Configure Pano Direct for 24‑bit Color

(RDP Connections Only) Enable Remote Desktop and Set Remote Desktop Users

Migrate Microsoft Outlook Nickname and Auto-completion Cache To Desktop Virtual Machines

Migrate Browser Bookmarks and Cookies To Desktop Virtual Machines

(Less Common) Connect Pano Controller To Directory Services

Use Pano Direct Scripts

Enable Silent Installation for Windows XP

Install Certificate for Pano Direct Drivers

Change Network Adapter Type

(Windows XP) Disable Network Adapter as Ejectable Device

(XenDesktop Only) Configure Citrix NetScaler to Monitor XenDesktop Controllers

Determine G1 or G2 Device

Setup Issues: XenDesktop on VMware ESX Server

Windows 7 DVMs are Inaccessible or Windows Does Not Boot

Help File Date

Pano Device Technical Specification

Pano G2 Specification

Pano G1 Specification

Known Issues